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Client Care

Client Care

Consistently recommended by clients

We believe good communication is the key to client care.

We know it is important to clients that they will have regular contact with the person dealing with their matter and that their telephone calls and correspondence will be dealt with promptly. They also want to know that they will be kept fully informed about costs at all times. We aim to do this in a friendly, welcoming and confidential way which will give our clients confidence and reassurance as their matter progresses.

It is vital that you use a solicitor who you know is 'on your side' who you can trust and is externally regulated, who understands what you want done and will help you achieve your goals by delivering excellent service in a cost efficient way.

Outstanding client care is a principal goal for all the staff at Burningham & Brown. We want to ensure that our clients are so satisfied with our service we have provided for them that they will instruct us again in all future work and will recommend us to their family friends and colleagues.

Quality Standards:

We are proud to hold quality standards in all the areas of law we practise:-

Conveyancing Quality Scheme (CQS):

We have secured membership of the Law Society's Conveyencing Quality Scheme- the mark of excellence for the home buying process.

Resolution:

We are specialists in Family Law and are members of Resolution which commits Family lawyers to resolving disputes in a non-confrontational way.

Society of Trust and Estate Practioners (STEP):

David Gay and Sarah Loveless are members of STEP which is a leading worldwide professional body for practitioners in the fields of Trusts, Estates and related issues.

Society of Trust and Estate Practioners (STEP) - Certificate of Advanced Will Preparation:

This is the first Certificate of its kind in Will preparation and is a qualification held by Edward Vidnes.

Our clients' comments are very valuable to us and help us to continually monitor and improve our service. We do have a Freephone number 0800 9173963 and we welcome feedback at any time from our clients regarding the service they have received. Please ask for Susan Carruthers, the Practice Manager.

We hope that clients will always be happy with the service we provide and ask them to take up any problems initially with the Fee Earner concerned or the Practice Manager. In the event that we cannot resolve a problem over our service or the bill, clients can contact The Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333, email: enquiries@legalombudsman.org.uk, website: www.legalombudsman.org.uk

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Latest News

Local Solicitors raise £31,500 for the RUH Make a Will Month September

23-02-2017 - Admin

The Forever Friends Appeal has gained a welcome boost to its funds with the news that the RUH Will Month fundraising initiative ran throughout the month of September raised an incredible £31,350.00 to help towards the care of patients at the Royal United Hospital (RUH) and the Royal National Hospital for Rheumatic diseases (RNHRD)....

23-02-2017 - Admin

Justine Alford of Burningham & Brown Solicitors reflects upon the importance of having a Will, the need to update it as your circumstances change and the benefits of setting up a Lasting Power of Attorney...

23-09-2016 - Admin

It is not an easy topic to address and is often put at the bottom of the 'to do' list but there are various changes in life that may mean you should consider updating your Will:...

We’re fully accredited with The Law Society and other organisations

What our clients say

"Buying our new home and selling our old home was a very stressful experience for us, but your extremely professional and courteous service was a great help to us for which we are very grateful."

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