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Client Care

Client Care

Consistently recommended by clients

We believe good communication is the key to client care.

We know it is important to clients that they will have regular contact with the person dealing with their matter and that their telephone calls and correspondence will be dealt with promptly. They also want to know that they will be kept fully informed about costs at all times. We aim to do this in a friendly, welcoming and confidential way which will give our clients confidence and reassurance as their matter progresses.

It is vital that you use a solicitor who you know is 'on your side' who you can trust and is externally regulated, who understands what you want done and will help you achieve your goals by delivering excellent service in a cost efficient way.

Outstanding client care is a principal goal for all the staff at Burningham & Brown. We want to ensure that our clients are so satisfied with our service we have provided for them that they will instruct us again in all future work and will recommend us to their family friends and colleagues.

Quality Standards:

We are proud to hold quality standards in all the areas of law we practise:-

Conveyancing Quality Scheme (CQS):

We have secured membership of the Law Society's Conveyencing Quality Scheme- the mark of excellence for the home buying process.

Society of Trust and Estate Practioners (STEP):

David Gay and Justine Alford are members of STEP which is a leading worldwide professional body for practitioners in the fields of Trusts, Estates and related issues.

Our clients' comments are very valuable to us and help us to continually monitor and improve our service. We do have a Freephone number 0800 9173963 and we welcome feedback at any time from our clients regarding the service they have received. Please ask for Susan Carruthers, the Practice Manager.

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Complaints:

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us in the first instance. It may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve and issues at this stage. If you would like to make a formal complaint then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

Equality and Diversity:

The firm is committed to promoting equality and diversity in all its dealings with clients, third parties and employees and is required to produce a written equality and diversity policy. Please contact us if you would like a copy of the policy.

Latest News

Justine Alford Raises Money For Dorothy House Hospice Care

08-04-2020 - Admin

On Sunday 7th March Justine Alford, Partner of Burningham & Brown, completed the 8-mile Bath Rugby Walk in order to raise money for Dorothy House hospice care. The walk started at Dorothy House, Winsley, Bradford on Avon and finished at Bath Recreation Ground, the home of Bath Rugby....

Refunds for Powers of Attorney from the Office of Public Guardian

19-02-2020 - Admin

On the 1st February 2018, the Ministry of Justice launched the Office of the Public Guardian Fee Refund Scheme to allow partial refunds where the OPG registration fee for Lasting Powers of Attorney was paid between the 1st April 2013 and the 31st March 2017. The scheme was launched because it was found that the registration fee during this period did not properly reflect the costs involved....

Burningham & Brown awarded Corporate Partner

21-11-2019 - Admin

The Forever Friends Appeal, together with members of the RUH Executive team were delighted to officially present Burningham & Brown with their 'Corporate Partner' fundraising Plaque. The Plaque is to recognise our continued support over the past 5 years and raising £10,000 towards different departments within the RUH....

We’re fully accredited with The Law Society and other organisations

What our clients say

"Buying our new home and selling our old home was a very stressful experience for us, but your extremely professional and courteous service was a great help to us for which we are very grateful."

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